Delivery
When your order is shipped, we will send you a dispatch confirmation email containing its tracking information.
We cannot accept responsibility for goods that are undeliverable due to insufficient access for any reason including your absence at the arranged time of your delivery as notified to us by our delivery partner and you agree to pay any additional storage or delivery costs incurred due to these circumstances.
Changes to delivery address can be made in some cases but may be incur additional charges and/or delay delivery.
The customer is responsible for inspecting the goods upon delivery.
Any damage or faults must be reported to the delivery team and annotated on any paperwork at the point of delivery. We must be notified of any damaged products within 48 hours of delivery.
Once goods have been delivered and signed for, the customer is liable for any subsequent damage or loss.
Cancellation & Returns
All goods returned must be in an unused, perfect, and saleable condition with the original product packaging. If the goods do not reach us in this condition, then your right to a full refund may be affected.
The Consumer Contracts Regulations 2013 offers you the following cancellation rights when you buy online or by phone:
If you wish to cancel an order before it is dispatched, you may do so by contacting us at brian@goodd.co within 48 hours. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us, once they have been delivered, at your cost.You have the right to return your order within 28 days of the date the order is delivered to you. You need to notify us of the return within 14 days from the receipt of delivery. You then have a further 14 days to return the goods.
Please be aware that the costs of returning unwanted items that are not faulty or damaged are your responsibility.
We will reimburse to you the amount in relation to goods to which cancellation rights apply, via the method used to pay for the original transaction.
Amending your Order
If you wish to make any other changes to the order, such as adding or changing items, please email brian@goodd.co within 24 hours. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered.